Shipping Policy

1) Origin & fulfilment

Orders are prepared and shipped from Montréal, Canada by 9507-0595 QUÉBEC INC.

2) Carrier & tracking

Service: Chit Chats International Tracked with full tracking.
A tracking number is emailed when your order ships. Scan quality may vary by destination’s postal network.

3) Estimated timelines

  • Order processing: 1–3 business days
  • International transit: 7–27 business days depending on destination and season

All timelines are estimates. Delays outside our control may occur (carrier network, peak seasons, weather, checks).

4) Shipping fee

Flat rate: €30 per order (applicable VAT is collected at checkout).

5) Destinations

We ship to EU countries available at checkout.

6) VAT, customs & €150 threshold

  • EU VAT is collected at purchase under the import scheme (IOSS).
  • For shipments with an intrinsic value ≤ €150 (excluding VAT and excluding separately itemized transport), no customs duties are due on delivery.
  • The intrinsic value of items per order is capped at €150.

7) Address accuracy & failed delivery

  • Provide a complete and accurate address (full name, street and number, postal code, city, country).
  • If the address is incomplete/incorrect or the parcel is unclaimed, the international network may not return the parcel and it may be disposed of in the destination country (service policy). Reship fees may apply.

8) Receipt, loss & damage

  • Under EU rules, risk of loss transfers only upon your physical receipt (or that of a person you designate, other than the carrier).
  • Damaged parcel: note reservations with the carrier upon delivery, keep the packaging, and contact us within 72 hours.
  • Suspected loss: we open a carrier investigation. Refund or reshipment is provided after official carrier loss confirmation, per our insurance procedures.

9) Returns (address)

Customer returns should be sent to:

Wanakome EU Returns
555 Chabanel Ouest, Suite 803
Montréal, QC, H2N 2H8, Canada

Important: the outbound service does not include an automatic “return to sender” for undeliverable parcels. Please use the return address above for any returns.

10) Restrictions

No delivery to P.O. boxes where not permitted by local postal rules. Certain territories, periods, products or volumes may be restricted.

11) Force majeure

We are not liable for delays caused by events beyond our control (strikes, severe weather, public health measures, network disruptions, extraordinary checks).

12) Customer service

Email: hello@wanakomeclothing.eu
Languages: English and French