Returns & Refunds Policy

1) Scope

This policy applies to purchases made on wanakomeclothing.eu. It complements your statutory consumer rights (including the 14-day right of withdrawal) and our Terms of Service.

2) EU right of withdrawal

  • You have 14 days from delivery to notify your decision to withdraw, without giving any reason.
  • Notify us by email: hello@wanakomeclothing.eu (include order number and items).
  • After notification, you must send back the goods within 14 days.

3) Return conditions

  • Items must be new, unworn, unwashed, with original tags/packaging.
  • No stains, odours, pet hair/lint, damage or wear.
  • For hygiene reasons, some items may be non-returnable (e.g., underwear/socks if applicable).

4) Return address

Wanakome EU Returns
555 Chabanel Ouest, Suite 803
Montréal, QC, H2N 2H8, Canada

Mandatory customs labelling on the parcel: “Returned goods – no commercial value – customer return”.
Please declare value as 0 and mark as “customer return” to avoid re-import duties/taxes.

5) Return shipping costs

  • Return postage is paid by the customer.
  • Any duties/taxes charged on the return shipment to Canada may be deducted from your refund.
  • The outbound service (Chit Chats International Tracked) does not include automatic “return-to-sender”. Undeliverable parcels will be disposed of by the local network. Please use the return address above for any returns.

6) How to return

  1. Email hello@wanakomeclothing.eu to register your request (withdrawal, size change, warranty).
  2. Repack items carefully and apply the required customs wording.
  3. Ship with a trackable carrier and keep the posting/track proof.

7) Refunds

  • Refunds are issued within 14 days from the receipt of the goods or from receiving a valid proof of shipment (whichever occurs first), to the original payment method.
  • The initial standard delivery fee is refunded (express/extra options are not).
  • A deduction for diminished value may apply if handling exceeds what is necessary to establish the nature, characteristics and functioning of the goods.

8) Exchanges

We don’t process direct exchanges. For a different size/colour, please return the item and place a new order.

9) Faulty or non-conforming items

  • Contact us promptly at hello@wanakomeclothing.eu with photos/description.
  • Where a fault is confirmed, we will offer repair/replacement/refund. Reasonable return costs will be reimbursed against receipts.

10) Parcels lost/damaged in transit

  • Please notify customer service (order number + tracking).
  • We will open a carrier investigation. Refund or reshipment is provided after official carrier loss confirmation, in line with our insurance procedures.

11) Contact

Wanakome Customer Service
Email: hello@wanakomeclothing.eu